How Shellrent Technical Support Works
Posted: Wed Dec 04, 2024 6:52 am
To better explain how our technical assistance department is coordinated, we had a chat with Ivo Lauro, Support & Consultancy Manager at Shellrent . With 7 years of experience at Shellrent and more than 15 years in customer relations, our Technical Support manager continuously takes training courses to stay up to date in a constantly evolving sector.
Shellrent offers web hosting to create your website and e-commerce, domain registration, email and certified email services, various backup and disaster recovery solutions, cloud services and dedicated servers.
We strongly believe that one of the elements that can make the difference and to consider when choosing a hosting provider is assistance.
Discover our Assistance
Table of Contents:
How does opening a support ticket work?
How does the Assistance Plus service work?
Do you also do consultancy?
How does opening a support ticket work?
Our service works mainly through the france telegram phone number list of a ticket. To open a ticket, you just need to access the Manager with your credentials and follow the procedure for opening the ticket, as you can also read in our guide .
Choose the type of ticket you want to open: technical assistance, commercial assistance or administrative assistance. This first subdivision will allow us to channel your request directly to the competent department so as to resolve it in the shortest possible time;
A very interesting aspect is the possibility for the customer to evaluate the ticket positively or negatively, so as to give us feedback: in this way we will take care of making changes to the procedures or guides to ensure a better user experience.

How does the Assistance Plus service work?
Assistenza Plus is an additional service to the classic assistance. At the price of only €89 per year plus VAT you will have numerous advantages:
Priority handling of requests: open a support ticket and your request will be taken care of with the highest priority;
Priority telephone support: thanks to the automatic recognition of your number you will be immediately directed to the available operator;
Remote interventions;
Automatic 20% discount on all technical interventions you purchase;
One hour of assistance already included.
Shellrent offers web hosting to create your website and e-commerce, domain registration, email and certified email services, various backup and disaster recovery solutions, cloud services and dedicated servers.
We strongly believe that one of the elements that can make the difference and to consider when choosing a hosting provider is assistance.
Discover our Assistance
Table of Contents:
How does opening a support ticket work?
How does the Assistance Plus service work?
Do you also do consultancy?
How does opening a support ticket work?
Our service works mainly through the france telegram phone number list of a ticket. To open a ticket, you just need to access the Manager with your credentials and follow the procedure for opening the ticket, as you can also read in our guide .
Choose the type of ticket you want to open: technical assistance, commercial assistance or administrative assistance. This first subdivision will allow us to channel your request directly to the competent department so as to resolve it in the shortest possible time;
A very interesting aspect is the possibility for the customer to evaluate the ticket positively or negatively, so as to give us feedback: in this way we will take care of making changes to the procedures or guides to ensure a better user experience.

How does the Assistance Plus service work?
Assistenza Plus is an additional service to the classic assistance. At the price of only €89 per year plus VAT you will have numerous advantages:
Priority handling of requests: open a support ticket and your request will be taken care of with the highest priority;
Priority telephone support: thanks to the automatic recognition of your number you will be immediately directed to the available operator;
Remote interventions;
Automatic 20% discount on all technical interventions you purchase;
One hour of assistance already included.