Here are 4 steps and examples of success stories

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If you choose a CRM that has the functionality to automatically update customer information by linking with other services or conducting customer surveys, you can manage information without hassle. Email delivery function A very useful feature of the CRM system is the "email distribution" function. You can carry out email marketing by sending newsletters and step emails based on a list of email addresses obtained in advance. It supports a variety of measures, making it an effective way to follow up with customers.


Inquiry management function The "inquiry management" function bulgaria telegram database automatically registers inquiries made by customers via email or form in the CRM system. The content of messages from customers and the responses and status can be shared among multiple staff members. In addition to managing customer behavior information, this function is also useful for support. For example, since information can be obtained when needed in customer support, it will be possible to provide quick solutions to issues customers are facing.


For more information on inquiry management using a CRM system, please refer to the following article: "Inquiry management" from a CRM perspective Promotion Management Function The "promotion management function" is a function that allows you to carry out promotions via email etc. at the appropriate time for customers extracted through analysis. For example, it is possible to send emails to new purchasers at the timing that they will make their next repeat purchase. In recent years, promotional methods have become more diverse, with the use of social media, LINE, etc.