If yes – read on to get inspired by 7 interesting use cases; if not – you can learn more about it below. We hope you will be inspired to enhance your Chaty widget with this clever plugin.
But first – if you’re new here – what exactly is Chaty?
If you’re looking for a way to improve customer engagement and communication on your website, then Chaty is likely a great fit for your business. Chaty gives your website visitors easy access to all the platforms you’re on, enhancing your customers’ experience and – for you as a business owner – increasing your chances of conversions and sales. The way Chaty france telegram mobile phone number list works is that you can add multiple social and communication channels all in one widget , so your website visitors can choose the channel that works best for them to reach you. You can connect over 20 popular and widely used channels to Chaty, including phone, email, WhatsApp, Facebook Messenger, Instagram, Telegram, Twitter, TikTok, Slack, Skype, Vkontakt, Viber, SMS, LinkedIn, Google Maps, Line, WeChat, Snapchat, Waze,poptinand add a contact form or even a custom channel .
And now back to the new agent functionality…
The newly introduced Chaty agents function is – unless otherwise noted – a way to add multiple instances of the same channel to your widget, for example two WhatsApp numbers for two different agents to contact, or two Google Maps channels for two different locations of your business. In Chaty, you can add as many agents as you want to each channel.special linkchannels andContact form. Currently this feature is available to all paid users of Chaty and we are working hard to bring this feature to Chaty.Chaty app for all platformsPlus! Sign up for our newsletter to be among the first to know when it goes live!
Learn more about how to set up agents in Chaty in our help articlereadand let's get straight to the use cases!
#1. Usehousesagents on a multilingual website
Many business owners are trying to reach as wide an audience as possible, and this often means that they are after a multilingual website to accommodate customers from all over the world and make them feel more “welcome” when navigating their site in their own language. While you can create a different widget for different language pages with Chaty, a great alternative would be to add agents to channels within your Chaty widget; for example, you could have WhatsApp support in English or WhatsApp support in Spanish. Again, you can add as many agents – and languages in this case – as you want!
Number 2. Use representatives for support in different parts of a country
Especially in large countries like the United States or India, a single agent in a single location often cannot cater to the entire market and handle all queries. Therefore, it is a good idea to divide your customer service into different regions to ensure that customers receive faster and more competent support. For example, you can arrange for an agent in a different city, region or state who can handle the local case better than a remote agent.
Number 3. Use a representative for business hours and after-hours support
No matter how many agents you have working for you, we are sure that there is not a single person available 24/7. That is why you can benefit greatly from the Chaty agent function, which will allow you to view different communication options during business hours and after business hours. Make sure to include both the working and after business hours of the agents accordingly, and make sure to clearly direct website visitors to the right agent to reach based on the time of day, for example – you can specify that the agent’s working hours are between 9am and 5pm on weekdays and one – after holiday hours are available on weekends or weekdays.
#4. Use representatives to facilitate contact between different departments
You can also use the Chaty agent function to make it quicker and clearer for your website visitors to communicate with different departments or branches within your company. This is one of the most common scenarios in our experience where business owners are looking for a way to allow their website visitors to access different parts of the company in an easy and clear way. For example, you can add an agent for pre-sales questions and a representative for technical support.
#5. Use agents to direct you to different social media accounts
A business or organization will sometimes have multiple accounts on a social media channel, such as Instagram. So why add each as a single channel when you can add intermediaries that will reveal different options when clicked so that your website visitor can choose which account they see first? A great example of this is the British Royal Family’s website, where the Instagram icon expands to allow you to choose between three separate Instagram accounts, all related to the Royal family. At least they don’t use Chaty yet, but you can achieve a similar result with our plugin!
#6. Using Poptin? Add to Chaty agents!
When we say “Agents” please do not take it literally. You can use this function to add multiple instances of a channel you want andpoptinis no exception. Do you know what Poptin is? It is a powerful website popups and form tool that aims to attract the attention of your website visitors and convert them into customers. You can see their demosreadIf you have multiple Poptin popups and are wondering what the best way to display them is, using intermediaries for your Poptin channel can be useful. For example, you can use Poptin for a newsletter signup form and a discount announcement popup. Head over to Chaty, add Poptin to your channels, and add the details of each of your Poptin popups with a good, descriptive title like “Sign up for our newsletter” and “New here? Get a discount code!” to encourage your website visitors to take action.
#7. Use Chaty agents for different locations
With so many businesses around the world having locations on different streets, or even cities or regions, figuring out how to display your different locations becomes a web design challenge – are you adding multiple maps to a single page or something else? This comes hand in hand with the Chaty tool functionality, as it allows you to add as many Google Maps channel instances as you have locations or addresses – a handy channel that, when clicked, opens your address directly in Google Maps. Now you can use this elegant way to direct your visitors to your location details with just one click.
So what are you waiting for? Start using Chaty Pro and you will find so many great ways to improve your website and service that your website visitors will “thank” you for increased leads, conversions, and sales. You can check out our knowledge base for any other technical instructions you may need, and as always, you can contact our helpful support team with any questions or concerns. Let’s get creative!
